Privacy Policy

1. Information We Collect
‍We collect the following types of information:
‍Personal Information:
Name, phone number, email address, and business information when you sign up or interact with our services. WhatsApp account details and any information you provide through conversations with Cosmo AI.
‍Usage Data:
Logs of your interactions with our platform, including messages sent and received, campaign activity, and order tracking information.
‍Payment Information:
Payment details for transactions made through the platform, processed via third-party providers.
‍Device and Technical Data:
Information about your device, browser, and connection (such as IP address, device type, operating system, and browser version).
‍Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services.

‍2. How We Use Your Information
‍We use your information to:
Provide, operate, and maintain our services.
Facilitate customer communication, order management, and outreach campaigns.
Process payments and track order status.
Personalize messages and improve customer experience.
Analyze usage to improve our platform and develop new features.
Communicate with you about updates, offers, or important service information.
Send marketing and product updates (you may opt out at any time by emailing partner@meetcosmo.ai).

‍3. How We Share Your Information
‍We may share your information with:
‍Service Providers:
Third-party vendors who help us operate our platform and provide analytics, including Render.com, Helicone, Shopify, Twilio, Meta (including Instagram), and AWS.

‍Business Partners:
Partners who help us deliver and improve our services.

‍Legal and Regulatory Authorities:
When required by law or to protect our rights, users, or others. We do not sell your personal information to third parties.

‍4. Data Storage and International Transfers
‍Your data is stored on AWS databases located in the USA. Upon request, we can persist certain user data within a specific country. Your information may be transferred to and processed in countries outside your own, but we take steps to ensure your data is protected in accordance with applicable laws.

‍5. Data Retention
‍We retain your information for up to 90 days after account deletion or inactivity, after which it is securely deleted unless otherwise required by law.

‍6. Automated Decision-Making
‍Cosmo AI’s agent may make automated decisions when interacting with customers of businesses using Cosmo AI (e.g., responding to queries, processing orders). No automated decisions are made for the business users themselves.
‍7. Your Rights (GDPR and Other Applicable Laws)
‍Depending on your location, you may have the right to:
Access, correct, or delete your personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request data portability.
Lodge a complaint with a supervisory authority.To exercise your rights, please contact us at partner@meetcosmo.ai.
‍8. Cookies and Tracking
‍We use cookies and similar tracking technologies to:
Remember your preferences and settings.
Analyze site traffic and usage patterns.
Improve our website and services
.You can manage your cookie preferences through your browser settings.

‍9. Children’s Privacy
‍Our services are not intended for children under 16. We do not knowingly collect personal information from children.

‍10. Changes to This Privacy Policy
‍We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

‍11. Contact Us
‍If you have any questions or requests regarding this Privacy Policy, please contact us at:
partner@meetcosmo.ai